Customer Service Officer

  • $38.99 casual rate
  • Monday to Friday 9.00am-5.00pm
  • Salesforce experience beneficial
  • Derrimut Location

The overall purpose of the position is to effectively support the Customer base of a large liquor business by meeting the agreed service levels. You will be required to professionally process inbound customer service calls, ensure delivery of a consistent and high-quality customer experience and be proactive in identifying business improvement opportunities.

The ideal candidate will be required to obtain and evaluate all relevant information to handle inquiries and complaints, to act as the communication conduit between our customers and our business partners, suppliers and service providers.

Areas of Accountability:

  • Responding to online and phone enquiries in a timely and professional manner
  • Performing bookings and schedules for customers and delivery drivers
  • Following up on deliveries and ensuring DIFOT is adhered to
  • Assisting Customers with claims relating to damages, breakages and/or incomplete goods
  • Create strong relationships with customers and offering quick and responsive updates
  • Liaise with the warehouse staff in regards to damage claims
  • Document all claims and enquiries into the company database
  • Represent the company in a professional and positive manner at all times
  • General support duties as required with the role

Preferred Experience and Qualifications:

  • Strong knowledge of MS Office Systems
  • Salesforce system knowledge an advantage
  • Exceptional verbal and written communication skills
  • Certificate in Business Administration or similar a benefit but not essential

If you believe you meet the above criteria apply now of email Hannah Limond at [email protected]

LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services
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CERTIFIED FREIGHT SCREENER – MATRAVILLE

Labourpower is recruiting for 2 x EXPERIENCED AND CERTIFIED FREIGHT SCREENERS for freight forwarder in Matraville

SHIFT: 7.00am-3pm Monday to Friday

MUST HAVE FOR THIS ROLE

  • Certificate II in Transport Security Protection
  • ASIC CARD (we can arrange this)
  • To be successful for this role you will also need;

    • Experience with RF scanning and order picking
    • High level accuracy and attention to detail
    • Freight Handling and Sorting experience
    • Previous Experience in Freight Forwarding and Bonded Warehouses
    • Teamwork skills as well as ability to work autonomously
    • Reliability and punctuality
    • Good communication skills
    • Willing to undertake Criminal History Check

    Your duties will include but will not be limited to;

    • Feeding Freight Scanner
    • Monitoring Cargo X-Ray machine
    • Recording freight and sort details
    • Palletising Scanned Freight
    • Perform general paper work and quality checks
    • Be responsible for quality
    • General warehousing housekeeping duties

    You MUST HAVE FULL UNRESTRICTED WORK RIGHTS

    If you think that you are suitable for this role and have Certificate II in Transport Security Protection please press APPLY.

    Scarlett will be in contact with you once you APPLY. Please interact with Scarlett to fast track your application.

    Labourpower Recruitment Services | www.labourpower.com
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    Inventory Controller – SAP

    Our client is a leading global manufacturing & distribution business with their APAC Head Office based in Sydney Olympic Park. Due to an internal promotion, they are looking for an Inventory Controller with strong SAP experience to join the team. Reporting through to the Finance Manager, this role will review, analyse, and report on inventory levels across all business units. The company is an employer of choice, and provides a stable, supportive, and flexible culture.

    Key Duties and Responsibilities

    • Manage inventory of all products on all divisions and states.
    • Conduct physical inventory of all sensitive products on a weekly basis.
    • Analyse and identify causes of stock discrepancies and summarise in a management report.
    • Monthly review, analysis, and preparation of report on all in-transit, off-site, blocked stocks, returned stocks, disposed stocks, and damaged stocks.
    • Monthly review, analysis and preparation of report on all demonstration stocks to customers, loan stocks to employees, sample and give-away stocks, and stocks used for technical developments.
    • Analyse, recommend and implement reliable and stricter stock policies and procedures for total company.
    • Establish accuracy and integrity of stock transactions on a regular basis.
    • Processing of stock adjustments in SAP.
    • Ensure accuracy and reconciliation of stock balances between the SAP system and the third-party warehouse provider.
    • Monthly analysis of the aged stock reports and identify slow-moving stocks.
    • Monitoring and calculation of ullage for warehouse and transport.
    • Review and complete write off, write on or disposal requests.
    • Prepare the required documents for the Internal Audit process
    • Complete and submit the Self Audit questionnaire in accordance with the guidelines from the parent company.

    Required Skills/Qualification

    • Previous experience in an Inventory or Stock Controller equivalent role.
    • 3-5 years in a similar role in a commercial environment
    • Experience, ideally in manufacturing, FMCG, transport, logistics, warehousing etc
    • Strong SAP exposure
    • Excellent communication skills with internal/external stakeholders
    • Analysis & Intermediate Excel
    • Team player & a customer-orientated attitude

    This is great opportunity for any candidate looking for a challenging role in a busy environment. If you would like to be considered for the role, please apply now or email Stuart Alpen at [email protected]

    LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services
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    PROCESS WORKERS – FOOD PRODUCTION – TAREN POINT

    Labourpower is currently seeking 15 x FOOD PRODUCTION STAFF to work in a Food Manufacturing plant in Taren Point. These roles will mainly be focused around packing baked products into cartons. These roles will be ongoing with immediate starts available.

    AVAILABLE SHIFTS

    • AFTERNOON – 3:30pm-11:30pm
    • NIGHT – 11:30pm-7:30am

    To be successful for this role you will need;

    • Experience as a packer or experience working in a fast-paced physical environment is preferred
    • Food manufacturing experience is desired but not necessary
    • High level accuracy and attention to detail
    • Teamwork skills as well as ability to work autonomously
    • Reliability and punctuality
    • Good communication skills
    • Be available to start immediately
    • Have FULL WORKING RIGHTS and AVAILABILITY

    Your duties will include but will not be limited to;

    • Fast-paced packaging and labelling
    • Packing finished products accurately into boxes
    • Be able to perform general production paperwork and quality checks when required
    • Be responsible for quality
    • General housekeeping duties
    • Monitoring manufacturing machines to ensure they are running smoothly and reporting any faults

    BENEFITS:

    • Ongoing work
    • WEEKEND OT REGULARLY AVAILABLE
    • Great Pay and Conditions
    • Training and support provided

    If you are looking for consistent ongoing employment and to work for a well-known, well-run company, please APPLY

    After you APPLY, Scarlett will be in contact. Please ensure you interact with her to complete the on-boarding process. This will allow you to start your new role faster.

    Labourpower Recruitment Services | www.labourpower.com
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    Logistics Officer

    • Monday to Friday 8.30am-4.30pm
    • $35-$40 per hour, casual rate + super
    • immediate start
    • Bankstown Airport

    We are currently seeking a Logistics Coordinator in Bankstown Airport. The ideal candidates will have previous experience in reverse logistics and customer service work and have a dynamic “can do” attitude and be a proactive employee when learning tasks and processes.

    Duties and Responsibilities:

    • Reverse Logistics
    • Inventory Management
    • Business to Business customer service – dealing with Major Accounts
    • Logistics and transport administrative duties and knowledge
    • Provide admin support to senior managers
    • Bookings
    • Data Entry
    • Raising Purchase orders
    • Problem Solving

    Required Skills

    • Minimum 1-2 years experience within logistics or transport
    • Excellent phone manner
    • Excellent time management skills
    • High attention to detail
    • Positive and personable
    • Intermediate computer skills; particularly Excel

    If you believe you meet the above criteria, please apply now of email Stuart Alpen at [email protected] for more information. Please not only shortlisted candidates will be contacted.

    LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services
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    DELIVERY OFFSIDERS – PADSTOW

    Labourpower is currently recruiting for 8x Delivery Offsiders to join a well-established and highly regarded manufacturing and distribution company based in Padstow.

    We are seeking reliable and hardworking individuals to join the team on an ongoing basis. This is a hands-on involving delivery, loading and unloading, dock work and regular manual of heavy and bulky products.

    Shift

    Monday to Friday | 6:00am-2:00pm

    Finish times may vary depending on delivery runs

    About the role

    As a delivery offsider, your responsibilities will include:

    • Assisting drivers with deliveries
    • Loading and unloading truck
    • Handling heavy and bulky items
    • Assisting with dock and warehouse duties
    • Providing professional and friendly customer service
    • Working safely and efficiently as a part of a delivery team
    • Following workplace health and safety procedures

    To be successful, you will have

    • CURRENT C Class Driver’s License – REQUIRED
    • Full, unrestricted Australian work rights
    • Previous experience in delivery, offsiding, dockhand or similar manual handling roles
    • Ability to safely lift and move heavy and bulky items
    • A strong commitment to workplace health and safety
    • Excellent attendance, reliability and punctuality
    • Ability to undertake regular manual handling
    • A positive attitude and willingness to work as part of a team
    • Flexibility and availability to work overtime when required

    What’s on offer

    • Immediate starts available
    • Ongoing and consistent work
    • Monday to Friday roster
    • Opportunity for overtime
    • Career development and progression opportunities
    • Opportunity to work with a reputable, long-established company
    • Supportive team environment

    If you are reliable and looking for ongoing work, we want to hear from you!

    APPLY NOW

    After you apply, Scarlett will be contact. Please interact with Scarlett to fast track your application and get you into work faster.

    Labourpower Recruitment Services | www.labourpower.com
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    Truck Driver – Medium Rigid Parcel Freight

    We are currently seeking an experienced and reliable Freight Handling Pick-Up & Delivery Driver to join our team.

    This is a hands-on role suited to someone who enjoys being on the road, working with customers and getting the job done safely and efficiently.

    About the Role

    Your responsibilities will include:

    • Picking up and delivering freight to customers and businesses
    • Loading and unloading freight from the truck
    • Securing freight safely for transport
    • Completing delivery paperwork and following delivery procedures
    • Providing professional and friendly customer service
    • Conducting basic vehicle checks and maintaining a clean and safe vehicle
    • Following all workplace health and safety requirements
    • Working efficiently to meet daily delivery schedules

    About You

    To be successful in this role, you will have:

    • Current Medium Rigid (MR) Driver’s Licence – essential
    • Previous experience in freight, transport, delivery or logistics
    • A good driving history
    • Excellent time management and reliability
    • Good communication and customer service skills
    • The ability to safely lift and handle freight
    • A strong commitment to workplace health and safety
    • The ability to work independently as well as part of a team
    • A professional and positive attitude

    What We Offer

    • Competitive hourly rate
    • Ongoing work for the right candidate
    • Stable and consistent hours
    • Supportive team environment
    • Opportunity to work with an established transport operation
    • Potential for permanent employment for the right person

    If you’re a reliable MR driver who takes pride in providing excellent service and handling freight safely, we’d love to hear from you!

    Apply now with your resume or contact our recruitment team for more information.

    Labourpower Recruitment Services | www.labourpower.com
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    Forklift Drivers – High Reach & Counterbalance

    Labourpower are looking for experienced LF forklift operators for ongoing work with our clients in Brisbane’s western suburbs.

    Applicants must be living in Australia, have full Australian working rights and be available to work 38 hours per week.

    To be successful, you will need:

    • A current LF forklift licence
    • Recent counterbalance and high-reach forklift experience
    • Warehouse or production experience
    • Order-picking and RF-scanning experience
    • Experience loading and unloading trucks
    • The ability to work with minimal supervision
    • Physically fit
    • Your own PPE
    • Availability for day, afternoon or night shifts
    • A driver licence and reliable transport are preferred

    If you are an experienced LF Forklift Operator looking for ongoing work, click Apply Now. Labourpower wants to hear from you!

    Please note: Only shortlisted candidates will be contacted.

    Labourpower Recruitment Services | www.labourpower.com
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    Food Process Workers

    Labourpower Recruitment Services is hiring Process Workers for a busy food manufacturing facility in Yatala.

    This role is ideal for reliable people looking for consistent shifts, practical training and the opportunity to grow with a strong national business.

    What’s on offer:

    • Day, afternoon and night shifts to suit your availability
    • Up to 38 hours per week
    • Great pay rates and working conditions
    • Training provided so you can settle in with confidence
    • Career progression and temp-to-perm opportunities for the right people

    What we’re looking for:

    • Experience in food manufacturing or a similar production environment is helpful
    • Good attention to detail and the ability to follow instructions
    • A positive attitude and the ability to work well with others or on your own
    • Reliable transport is preferred due to limited public transport options
    • Your own PPE, including steel cap boots and a hi-vis shirt
    • Full unrestricted working rights and availability for ongoing shifts

    What you may be doing:

    • Handling raw ingredients, which may include raw meat products
    • Mixing and batching ingredients to production requirements
    • Checking quality and keeping products to standard
    • Operating production equipment and working on production lines
    • Keeping work areas clean, safe and organised
    • Following GMP, HACCP and food safety procedures

    If you’re reliable, ready to work and want to grow your skills in food manufacturing, apply now with Labourpower Recruitment Services.

    Please note: Only applicants with full unrestricted work rights in Australia will be considered.

    Labourpower Recruitment Services | www.labourpower.com
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