Logistics Distribution and Supply Chain

Eagle Farm, Brisbane, Australia

Customer Service Representative – Freight Forwarding

The Company

My client is a Global Freight Forwarder with a standout brand and service across the world. As a leader in the Australasian logistics sector, they are an innovative service provider that embraces collaboration, learning, and development. Due to continuous growth & expansion they are looking to add a Customer Service Specialist to the team based in Eagle Farm. Reporting to the Commercial Manager, you will work in a team with a strong focus on supporting key accounts, and process & compliance excellence.

The Role

Your main responsibilities will include:

• Act as the key point of contact for customers and overseas partners, providing timely shipment updates
• Handle order entry, shipment tracking, and status reporting through CargoWise
• Prepare and issue accurate quotes, sourcing competitive rates from agents and carriers
• Coordinate closely with customs brokers, airlines, shipping lines, and transport providers to ensure smooth delivery
• Maintain accurate customer and vendor records within internal systems
• Monitor shipments proactively, managing delays or exceptions to keep clients informed
• Build strong client relationships through reliable service and consistent communication

Your Experience

• Minimum 1-2 years experience in a similar role in freight forwarding
• Relationship-building skills and strong communication abilities
• Exceptional attention to detail, along with analytical and problem-solving capabilities
• Prior experience using CargoWise (CW1) is highly regarded

If you are interested please hit the “apply” button. If you have any further questions, or would like a confidential discussion please contact me at [email protected]

LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services