Admin and Secretarial

Murarrie, Brisbane, Australia

Service Centre Administrator

• Murarrie location
• $37.13 per hour inclusive of casual loading
• Casual placement, hours can fluctuate week to week
• Monday to Friday operation – shift times are 8.00am-4.30pm
• Easy access and on site parking available
• Prior experience in a service centre or customer service valuable

We are currently seeking an experienced Service Centre Administrator (Power tools) to support the operational needs of a large tool manufacturer.

The successful candidate must have prior experience in a similar fast paced environment and a working knowledge of product servicing and customer support. You will need to effectively apply these skills and demonstrate a firm understanding of process and procedure with warranty and damage claims.

Primary Roles and Responsibility

• Prompt contact and communication to customers of the FSC regarding repair status.
• Ensure prompt service for counter inquiries and/ or repairs.
• Direct incoming calls to appropriate staff when necessary.
• Coordinating completion of RA’s with accounts & warehouse
• Processing of all battery/ charger/ torch claims.
• Basic tool repairs after all other duties are completed.
• Advising Service Centre Supervisor of potential stock issues and shortages
• WHS responsibilities can include maintaining a safe system of work in the workplace including correct lifting methods.
• Complying fully with the Makita (Australia) Occupational Health & Safety Policy Statement.
• Obeying all relevant safety, health, and environment legislation
• Duties may be varied from time to time consistent with the employee’s training and skills and such varied duties are to be performed to standards which will be specified as required.

Qualifications and Skills:

• Experience gained from working in a similar environment.
• Excellent customer service skills with an ability to empathise and prioritise customer needs.
• Organisational ability coupled with exceptional communication skills
• Strong attention to detail and time management skills
• Intermediate MS Office skills

If you would like to apply for this role, please click the apply now button or email Hannah Limond at [email protected]. Please note, only shortlisted candidates will be contacted

LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services