Customer Service Operator

$37.11 per hour casual rate
Monday to Friday – 8.30am-5.00pm
1 hour unpaid lunch break
Brisbane Airport location
Must have own vehicle and drivers license

We are seeking an experienced Customer Service Operator who can efficiently manage customer import orders, fulfil customer requirements, process importations through internal systems, in conjunction with the Customs Broker, in line with Company processes and in accordance with the Company standards.

This is a great opportunity for an administrative professional who is looking for long term employment opportunities, can roll with the punches and his highly organised when managing multiple tasks.

The successful candidate will be able to demonstrate the following key standards:

Ensure the day-to-day operational tasks within the Customer Service Team are undertaken and completed in line with the business and customer requirements
Complete end to end customer service functions, including liaison with relevant offices, both locally, Interstate and overseas.
Deliver the specific goals in relation to customer understanding, value creation, operational excellence, and financial improvement.
Job registrations and obtaining / preparing necessary documents for Customs clearance, through to delivery of goods to Customers
Collect relevant charges, invoicing, and job costings
Monitor cargo availability
Provide best service to Customs brokers
Communicate all delays and issues to customers
Be proficient with all customers’ requirements within the Customer Service Team and be in a position to support operations when team members are absent.
Approving and processing creditor invoices
Follow client SOP’s
Other duties as directed by Customer Service Supervisor and Operations Manager.
Meet all Quality, Environmental and OH&S criteria and ensure adherence to all requirements and procedures as stipulated in the client manual
Co-ordinating deliveries of airfreight, LCL and FCL shipments to customers.

Qualifications and Skills:

Minimum of 2 years industry experience.
Preferred knowledge of EDI / Cargowise
Knowledge of freight forwarding, and accountancy practices a distinct advantage.
Customer services and commercial exposure such as quoting and rate negotiation
Lean Processes
High level of verbal and written communication skills
Excellent presentation
Customer Service skills
Proficiency to a moderate level in Microsoft Word & Excel programs.

If you feel that you meet the above mentioned criteria, please apply now or email Hannah Limond at hlimond@lpcommercial.com.au.

Only shortlisted applicants will be contacted.

LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services
Look at what's new and like us on