Admin and Secretarial

Forrestfield, Perth, Australia

Customer Service Officer

• $37.13 per hour casual rate
• Monday to Friday 12.00pm-4.00pm
• Forrestfield Location
• Manufacturing industry
• Starting Monday 29th September

We are seeking a dynamic, self starter to join a busy customer service team in Forrestfield. As the Customer Service Officer, you will be responsible for the developing effective relationships with the clients national customer base.

Primary Roles and Responsibility

• Responding to online and phone enquiries in a timely and professional manner
• Performing bookings and schedules for staff and delivery drivers
• Following up on deliveries and ensuring DIFOT is adhered to
• Assisting Customers with claims relating to damages, breakages and/or incomplete goods
• Create strong relationships with customers and offering quick and responsive updates
• Liaise with the warehouse and factory staff in regards to damage claims
• Document all claims and enquiries into the company database
• Represent the company in a professional and positive manner at all times
• Scheduling of deliveries

To be successful you will need to demonstrate:

• Experience in Customer Service, Internal Sales and/or Administration
• A self starter who can work unsupervised and independently
• Strong problem solving skills and a solutions focused attitude essential
• Strong computer literacy with experience in Microsoft suite
• Be a positive, solutions focused customer service officer
• High levels of attention to detail and a passion for streamlining and enhancing efficiency’s
• Team first mentality, with a passion for supporting and helping others

Apply now or email Hannah Limond at hlimond@lpcommercial.com.au for more information, please note that only shortlisted candidates will be contacted

LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services