Customer Service Officer – Sea Import

$39.20 casual rate
Monday to Friday 8.30am-5.00pm
Sea Import experience beneficial
Tullamarine Location

Overall purpose of the position is to effectively support the Customer base of a large Sea Freighting business by meeting the agreed service levels. You will be required to professionally process inbound customer service calls, ensure delivery of a consistent and high-quality customer experience and be proactive in identifying business improvement opportunities.

The ideal candidate will be required to obtain and evaluate all relevant information to handle inquiries and complaints, to act as the communication conduit between our customers and our business partners, suppliers and service providers.

Areas of Accountability:

Act as Key contact for allocated key accounts customers and building strong relationships
Shipment monitoring through Cargowise software
Arrange transport bookings (Air, LCL, FCL)
Liaise with transporters to arrange transport and achieve a high standard of DIFOT
Liaise with overseas offices and agencies via email and phone
Provide visibility to keep account customers via status reports, emails and phone calls
Liaise with operational teas to ensure smooth handling of shipments
Respond to customer enquiries, complaints and reach effective resolutions
Submit quotations to current and prospective clients
Invoice files in line with set KPI
General office duties as required.